The Server plays a critical role in delivering an exceptional guest experience by providing attentive, knowledgeable, and engaging service throughout each guest's visit. Servers are responsible for guiding guests through menu selections, ensuring accurate order fulfillment, and creating a welcoming atmosphere that encourages guest satisfaction and loyalty.
More than simply taking orders, a Server acts as a host, communicator, problem-solver, and ambassador of the Smoking tuna Saloon experience. Through exceptional hospitality, product knowledge, and attention to detail, the Server helps create memorable experiences for every guest.
Key Responsibilities Include (but are not limited to):
Greet guests promptly and establish a welcoming, professional rapport.
Guide guests through menu offerings and provide knowledgeable recommendations.
Accurately take food and beverage orders and enter them into the point-of-sale (POS) system.
Deliver food and beverages efficiently while ensuring presentation and quality standards are met.
Monitor guest satisfaction throughout the dining experience and respond promptly to requests or concerns.
Demonstrate thorough knowledge of menu items, ingredients, beverages, promotions, and specials.
Utilize suggestive selling techniques to enhance the guest experience and increase sales.
Answer guest questions accurately, professionally, and courteously.
Process cash, credit card, and other payment transactions accurately.
Verify identification for guests who appear under the age of 30.
Practice and promote responsible alcohol service at all times.
Maintain a clean, organized, and well-stocked service station.
Perform table maintenance, including pre-bussing, resetting, and ensuring cleanliness throughout service.
Complete opening, closing, and side work duties, including stocking supplies, refilling condiments, cleaning service areas, and preparing stations for service.
Maintain knowledge of table numbers, seating layouts, and restaurant floor plans.
Assist guests with directions throughout the venue, including dining areas and restrooms.
Collaborate with hosts, bartenders, bussers, kitchen staff, and managers to ensure seamless service.
Uphold all company standards related to service, cleanliness, safety, and guest satisfaction.
Successful Servers demonstrate:
Exceptional customer service and hospitality skills
Strong communication and interpersonal abilities
Attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Professionalism and sound decision-making
Sales awareness and confidence in making recommendations
Knowledge of responsible alcohol service practices
A genuine passion for creating memorable guest experiences
Ability to stand and walk for extended periods of time.
Frequent bending, stooping, kneeling, reaching, and lifting.
Ability to lift, carry, push, and pull up to 50 pounds regularly and heavier items with assistance.
Ability to perform repetitive hand, arm, and wrist movements.
Ability to work in environments exposed to heat, cold, moisture, cleaning chemicals, and moderate to high noise levels.
Manual dexterity and hand-eye coordination required.
We are committed to creating an inclusive workplace that values diversity and equal opportunity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.
This job description is intended to describe the general nature and level of work performed by employees in this position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs require.
Applicants must be legally authorized to work in the United States.